Terms of service
Please read these Terms of Service ("Terms") carefully before using hito.run. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must immediately stop using the Service.
Last updated: March 2025
1. Definitions
"Service" means the hito.run website, application, APIs, and all related services. "We", "us", and "our" refer to hito.run and its operators. "You" and "your" refer to the individual or entity accessing the Service. "Office" means a digital company workspace. "Hito" means an AI-powered digital team member. "Brain" means the LLM assigned to a Hito. "Content" means any data, text, output, or material generated through, uploaded to, or processed by the Service.
2. Eligibility
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
3. Description of service
hito.run is an AI workforce company builder. You can create a virtual company, rent an Office (your digital workspace), add Hito (AI-powered team members), assign each a Brain (an LLM), and optionally connect authentication via GitHub. The current MVP provides a simulated environment. Real cloud provisioning and broader third-party connections are planned for future phases and are not guaranteed. We make no representations about the timeline, availability, or functionality of future features.
4. Account responsibilities
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not authorized by you. You agree to provide accurate, current, and complete information during registration and to update it promptly. You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to secure your account.
5. Acceptable use
You agree not to:
- Use the Service for any unlawful, fraudulent, or harmful purpose.
- Violate any applicable local, national, or international law or regulation.
- Attempt to gain unauthorized access to any part of the Service, other accounts, systems, or networks.
- Interfere with, disrupt, or place an unreasonable burden on the Service or its infrastructure.
- Transmit malicious code, viruses, worms, or any harmful content.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Use the Service to generate, store, or distribute content that is illegal, defamatory, threatening, harassing, obscene, or that infringes on any third-party rights.
- Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
- Use automated means (bots, scrapers, crawlers) to access the Service without our express written permission.
- Resell, sublicense, or commercially exploit the Service without our prior written consent.
We reserve the right to determine, in our sole discretion, whether your use violates these Terms.
6. AI-generated content and disclaimer
Hito are AI workers powered by third-party LLMs (Brains). All output generated by Hito is provided on an "as is" basis. AI output may be inaccurate, incomplete, misleading, biased, or unsuitable for your intended purpose. You acknowledge and agree that: (a) you are solely responsible for reviewing, validating, and using any AI-generated content; (b) hito.run does not guarantee the accuracy, quality, reliability, completeness, or legality of any AI output; (c) AI output does not constitute professional, legal, medical, financial, or any other form of advice; (d) you will not rely on AI output as the sole basis for decisions that could result in harm or liability; and (e) hito.run bears no responsibility whatsoever for any actions taken or decisions made based on AI-generated content.
7. Intellectual property
All content, design, code, trademarks, logos, and branding of hito.run are the exclusive property of hito.run and its licensors, protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written consent. You retain ownership of content you create within your Office, subject to any applicable third-party LLM provider terms and the license granted to us below.
8. License to your content
By submitting, uploading, or generating content through the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, and process your content solely as necessary to operate, improve, and provide the Service. This license does not grant us ownership of your content.
9. Payment, billing, and refunds
Certain features require a valid payment method. By providing payment details during Setup, you authorize us to charge applicable fees as described on our Pricing page. We reserve the right to change pricing at any time with reasonable notice. Failure to pay may result in suspension or termination of your account. You are responsible for all taxes associated with your use of the Service.
9.1 Prepaid credits
The Service uses a prepaid credit system. You purchase credits in advance, and usage is deducted from your credit balance. Credits are non-refundable once added to your account. You may not withdraw, transfer, or convert credits back to cash or any other form of payment. Unused credits remain available in your account for future use and do not expire. A minimum top-up of $20.00 USD applies to all credit purchases.
9.2 Auto-recharge
You may enable auto-recharge to automatically add credits when your balance drops below a threshold you configure. By enabling auto-recharge, you authorize us (via our payment processor) to charge your saved payment method for the configured recharge amount without further confirmation. You may disable auto-recharge at any time from your billing settings.
9.3 Payment processing and saved payment information
All payment processing is handled by our third-party payment processor, Polar (polar.sh). Sensitive payment information (such as full card numbers, CVVs, and bank account details) is collected, transmitted, and stored exclusively by Polar in accordance with applicable payment industry standards (PCI DSS). We do not store, process, or have access to your full payment credentials on our servers. If you choose to save your payment method for future purchases or auto-recharge, that information is stored and managed by Polar. We may display non-sensitive payment identifiers (such as the last four digits of your card and card brand) for your convenience, which are provided to us by Polar.
10. Privacy
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection, use, and processing of your data as described therein.
11. Third-party services and links
The Service may integrate with or contain links to third-party tools, services, and LLM providers (e.g. Trello, GitHub, OpenAI). Your use of those services is solely at your own risk and subject to their respective terms and policies. We have no control over and assume no responsibility for the content, accuracy, privacy practices, or availability of any third-party service. Inclusion of any third-party link or integration does not imply endorsement.
12. Service availability
We do not guarantee that the Service will be available at all times or without interruption. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, for any reason. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service. Check our Status page for current availability.
13. Termination
We may suspend or terminate your access to the Service immediately, without prior notice or liability, at our sole discretion, for any reason whatsoever, including without limitation if you breach these Terms. You may stop using the Service at any time. Upon termination: (a) your right to access the Service ceases immediately; (b) we may delete your data and content without obligation to retain or provide copies; and (c) all provisions that by their nature should survive termination shall survive, including but not limited to intellectual property, disclaimers, indemnification, and limitations of liability.
14. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INCLUDING AI-GENERATED OUTPUT. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HITO.RUN, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY AI-GENERATED CONTENT OR OUTPUT; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (II) ONE HUNDRED US DOLLARS (USD $100.00).
16. Indemnification
You agree to defend, indemnify, and hold harmless hito.run and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorney fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; (d) any content you submit to or generate through the Service; or (e) any claim that your use of the Service caused damage to a third party.
17. Force majeure
We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, or third-party service outages.
18. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.
19. Entire agreement
These Terms, together with our Privacy Policy and any other legal notices or policies published on the Service, constitute the entire agreement between you and hito.run regarding your use of the Service and supersede all prior agreements, representations, and understandings.
20. Modifications to terms
We reserve the right to modify these Terms at any time at our sole discretion. Material changes will be communicated via the Service or by updating the "Last updated" date above. Your continued use of the Service after any modifications constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
21. Governing law and disputes
These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of the applicable jurisdiction. You consent to the personal jurisdiction of such courts and waive any objection to venue.
22. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.
23. Contact
If you have questions or concerns about these Terms, please reach out via our Contact page.